Contact Center Manager in Europe (m/f/d)
22.05.2025
Advantest Europe GmbH
Böblingen
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22.05.2025, Advantest Europe GmbH
Böblingen
Contact Center Manager in Europe (m/f/d)
Über uns:
IoT, 5G and Artificial Intelligence. Unthinkable without us. More than half of all the microchips produced worldwide first pass through our hands. As the global market leader of automated test systems in the semiconductor industry we help the world to realize the digital transformation, enable our customers to shape the future and offer you the exciting jobs intended for pioneers.
Aufgaben:
- Manage Team, provide leadership, guidance, coaching, feedback as well as career planning
- Responsible and provide assistance to Advantest customers in areas such as customer service requests, call management, part order fulfillment, trade quoting for services and parts, order management (billing) and dispatching of onsite resources (people and parts).
- Drive and responsible for further enhancements and development of used software tools or processes in a global environment
- Work closely with FSE Management Team to optimize Contact Center contribution to meet customer needs and business objectives
- Audit Compliance - Ensure compliance with all established audit requirements for Call Center processes
Qualifikationen:
- Commercial degree / industrial apprenticeship
- Management Skills
- Good knowledge in Microsoft Office tools
- Strong team player and open communicator
- Good German and English communication skills (written and verbal)
Wir bieten:
- Flexibility
- Benefits
- Development
- Fitness
- Security
- Flexible and trust-based working hours, 30 vacation days + option for additional vacation days, mobile working, individual part-time models and programs for extended periods of absence
- Attractive salary, share in Advantest´s success through our exceptionally appealing bonus program as well as numerous subsidies, discounts and offerings (e.g. bike leasing)
- Structured onboarding programs and mentoring, development discussions, technical and soft skill trainings, language courses and knowledge sessions
- Ergonomic working environment, sports and fitness options and events (e.g. Global Challenge) as well as health days
- Attractive company pension scheme, comprehensive insurance coverage and support in emergency situations
Unser Kontakt:
Take your next career step with us! Apply now, preferably via our online application tool.
If you have any questions, Alena Nicolai will be happy to answer them at
+49 (0) 7031.204.8380
For further information visit: www.advantest-career.de
Berufsfeld
Vertrieb, Marketing, Medien
Vertrieb, Verkauf, Handel
Technischer Vertrieb
Technischer Vertrieb
Innendienst, Auftragsabwicklung
Tele-Sales, Call-Center
Bundesland
Standorte